OCLC has released Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.
Here's an excerpt from the press release:
Seeking Synchronicity: Revelations and Recommendations for Virtual Reference, from OCLC Research, in partnership with Rutgers, the State University of New Jersey, and additionally funded by the Institute of Museum and Library Services (IMLS), distills more than five years of VR research into a readable summary featuring memorable quotes that vividly illustrate very specific and actionable suggestions. Taken from a multiphase research project that included focus group interviews, online surveys, transcript analysis and phone interviews, with VR librarians, users and non-users, these findings are meant to help practitioners develop and sustain VR services and systems.
| Digital Curation and Preservation Bibliography 2010 | Institutional Repository Bibliography | Transforming Scholarly Publishing through Open Access: A Bibliography | Scholarly Electronic Publishing Bibliography 2010 |