This interdisciplinary perspective paper explores the evolving relationship between generative artificial intelligence (GenAI) and library reference services across academic and public libraries, with implications for Library and Information Science (LIS) education. . . . The paper traces historical developments in personalized reference, staffing trends, and technological transformations, arguing that GenAI tools should complement rather than replace human librarians. Additionally, the paper examines the impact of GenAI on archival reference, specialized services, and the emergence of conversational assistants as digital intermediaries. Ethical considerations are also addressed, including misinformation, epistemic agency, and belief formation.
https://doi.org/10.1002/pra2.1232
| Artificial Intelligence |
| Research Data Curation and Management Works |
| Digital Curation and Digital Preservation Works |
| Open Access Works |
| Digital Scholarship |
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