The Council on Library and Information Resources has released Fit for Purpose: Developing Business Cases for New Services in Research Libraries.
Here's an excerpt from the press release:
Sponsored by the Council on Library and Information Resources (CLIR) and the Digital Library Federation (DLF) program, Fit for Purpose presents a set of recommendations that libraries can adopt when developing any new service. The report attends closely to entrepreneurial activities such as library-based publishing and data stewardship because of the uncertainty and complexity of those services. . . .
Fit for Purpose provides a decision-making toolbox created from elements of social entrepreneurship and project management that are consistent with research library environments and values. It addresses organizational readiness and risk tolerance, business case development, piloting new services, and monitoring sustainability through the business planning lifecycle. The team is also conducting several case studies to explore how libraries have conducted business planning to support their new ventures. These will be published at a future date, followed by a concluding report that reassesses the initial recommendations.