The 2017 e-Science Symposium has released Managing Data Management: Building a RDM Service at MIT Libraries, a video of a presentation by Christine Malinowski and Phoebe Ayers.
Here's an excerpt:
In this presentation, we will provide an overview of how the MIT Libraries DMS team works, some examples of our recent projects and consultations, our specific (but certainly generalizable) challenges of providing and expanding RDM services, and the tools that we use to meet those challenges and ensure speedy and accurate service. These include a wiki-based knowledgebase, dynamic project plans using Tableau software, a rotating on-call list, and biweekly RDM updates emails.
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