Ithaka S+R has released Finding a Way from the Margins to the Middle: Library Information Technology, Leadership, and Culture.
Here's an excerpt:
Unlike other recent library service program developments—namely, information literacy and scholarly communication, which also started on the margins—information technology has not found its way to the "middle" in most of our organizations. Information technology workers, not solely but in particular, experience a lingering divide between the culture of the information technology unit and the library culture at large as an unproductive chasm. As a result, libraries fail to develop the full potential in their technology-dependent service programs and, ultimately, library users are left without the kinds of programs and products that would create real value for them.
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