MIT is recruiting a Program Head, IT Service Management.
Here's an excerpt from the ad:
PROGRAM HEAD, IT SERVICE MANAGEMENT, MIT Libraries-Information Technology Services (ITS), to have overall responsibility and act as lead facilitator for the design, delivery, and management of IT services to support the Libraries’ operations and meet its technology and user needs. Will lead the development, implementation, and continuous improvement of IT Service Management (ITSM) processes; and establish, measure, and report on key performance indicators (KPIs) related to services, processes, operations, and delivery.
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