Rachel Paul and Cedar C. Middleton have published "Electronic Theses and Dissertations Workflows: Interdepartmental Collaboration at the University of Arkansas Libraries" in Collaborative Librarianship.
Here's an excerpt:
This paper describes and evaluates the redesign of an interdepartmental workflow for the dissemination of electronic theses and dissertations (ETDs) at a mid-sized academic library. The paper outlines the collaborative planning process within the library as well as the eventual outreach to additional stakeholders on campus, addressing the challenges of tackling such communication between the library and other ETD stakeholders
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