As the Digital and User Services Coordinator, you will bring expertise and experience to help identify service improvements to enhance the staff, student, and reader experience.
You will work across a variety of library systems and services liaising with different staff, teams, and libraries providing support and liaising with key stakeholders on a range of user-facing digital library services (Springshare Suite, Lean Library, ThirdIron products).
You will also create a sustainable support structure for the management of access to licensed online resources, assisting users with authentication issues, training colleagues and maintaining a “white” list for remote access.
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