Lillian Rigling, Emily Carlisle and Courtney Waugh have published "In Pursuit of Equity: Applying Design Thinking to Develop a Values-Based Open Access Statement" in In the Library with the Lead Pipe.
Here's an excerpt:
We wanted to rethink how our library supported open access, so we attempted to ask ourselves and our staff why they supported "open" and how they defined "open". By unpacking our institutional and individual understandings of "open" using design thinking principles, we were able to not only create a strong and value-driven statement, but to also open the door for staff at all levels to engage in policy-making for the organization.
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