Boston Public Library is recruiting an Information Technology (IT) Operations Manager.
Here's an excerpt from the ad (job ID: 338231):
The Information Technology (IT) Operations Manager is responsible for developing, updating, overseeing and directing help desk and technical support operations, to ensure a functioning and optimal end user computing experience across the Boston Public Library's branch library locations, the central library and its departments, across both internal and public computing programs and services, and encompassing both online and onsite locations as needed.
The IT Operations Manager directly manages the help desk and technical support staff. The IT Operations Manager will act internally and externally for the IT department as the deputy CTO as needed and on tasks and projects as assigned. This role will work closely and collaboratively with the Network, Server, Web Services and Applications Managers to ensure a well coordinated delivery of IT services to internal and external customers. This role is responsible for department scheduling, oversees personnel, and participates in strategic and budgetary planning procedures. This is both a hands-on technical and managerial position.
The IT Operations Manager is responsible for maintaining the IT inventory for, procuring, supporting and delivering maintenance for: IT equipment and software licenses. They maintain vendor relationships with key service providers that support and provide technology for the end user computing environments.
This role is responsible for the optimal operation of all client devices and end user computing environments hardware, peripherals, operating systems and user applications as well as those server applications and systems which directly support and help manage the end user computing environment. It is also responsible for escalation management and help desk systems administration
