Mobile Strategy Report, Mobile Device User Research

The California Digital Library has released Mobile Strategy Report, Mobile Device User Research.

Here's an excerpt:

This report is a collection of findings and recommendations from a mobile device user research project conducted in the summer of 2010. The California Digital Library undertook this project for three reasons:

  1. CDL wanted to understand how the proliferation of mobile devices with internet access in the general public and the explosion of mobile tools and products in higher education and libraries affect CDL constituents and services.
  2. UC campus libraries expressed a need for guidance regarding mobile access.
  3. CDL programs were trying to understand if they needed to support users in a mobile capacity and if there were opportunities for new ways to meet user needs.

In order to answer these questions, we performed an extensive literature review and conducted user research. The literature review helped us to clarify what is happening in the mobile world in terms of technology changes, device ownership, internet access, and mobile projects, especially within the higher education and library spheres.

We wanted to learn additional details about the role mobile devices play in the lives of CDL constituents. Very little literature focuses on academic populations in regard to mobile devices, and even then it usually focuses on undergraduate students. We wanted to expand this study to faculty, graduate students, and academic librarians. We sought information about the kinds of devices users owned, how they used mobile devices with internet, and what kinds of preferences and frustrations they encounter while using mobile devices as part of their academic lives.

Based on these findings, we developed both specific and general strategic recommendations in order to guide CDL in supporting and developing mobile access to its services.

Read more about it at "All Things Mobile."

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