Digital Preservation Coalition: "Understanding User Needs: A Case Study from the National Library of Scotland"

This case study looks at the approaches to user engagement with National Library of Scotland (NLS) maps website users, and how this informs digital preservation decisions. After a brief description of the NLS maps website structure, it examines user expectations of the NLS maps website, how these have developed over time, and the main purposes users have for visiting the website. The main research methods which have been employed to consult with users are then outlined, including user surveys, web-analytics, mystery visitor reports, and enquiries.

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Author: Charles W. Bailey, Jr.

Charles W. Bailey, Jr.