Libraries – DigitalKoans

“Evaluating AI Language Models for Reference Services: A Comparative Study of ChatGPT, Gemini, and Copilot”

The descriptive statistics indicate that Google Gemini outperformed the other GenAI chatbots, by scoring high on “accuracy,” relevancy,” “friendliness” and “instruction” resulting in a higher mean score followed by public ChatGPT, commercial ChatGPT-4.0, and Microsoft Copilot.

https://doi.org/10.1080/10875301.2025.2478861

“AI Literacy: A Guide For Academic Libraries”

By embracing AI literacy, libraries can lead efforts to demystify AI, offer targeted programs, and foster interdisciplinary collaborations to explore AI’s influence on research and learning. Through partnerships with faculty and campus technology units, librarians can integrate AI literacy into courses, create learning communities, and provide practical training on AI-driven tools. In doing so, academic libraries position ourselves as key players in shaping critical conversations about AI and guiding the next generation of scholars to engage thoughtfully and ethically with these technologies.

https://tinyurl.com/5hap9t7v

“Developing Practices for FAIR and Linked Data in Heritage Science”

Heritage Science has a lot to gain from the Open Science movement but faces major challenges due to the interdisciplinary nature of the field, as a vast array of technological and scientific methods can be applied to any imaginable material. Historical and cultural contexts are as significant as the methods and material properties, which is something the scientific templates for research data management rarely take into account. While the FAIR data principles are a good foundation, they do not offer enough practical help to researchers facing increasing demands from funders and collaborators. In order to identify the issues and needs that arise “on the ground floor”, the staff at the Heritage Laboratory at the Swedish National Heritage Board took part in a series of workshops with case studies. The results were used to develop guides for good data practices and a list of recommended online vocabularies for standardised descriptions, necessary for findable and interoperable data. However, the project also identified areas where there is a lack of useful vocabularies and the consequences this could have for discoverability of heritage studies on materials from areas of the world that have historically been marginalised by Western culture. If Heritage Science as a global field of study is to reach its full potential this must be addressed.

https://doi.org/10.1038/s40494-025-01598-x

“Datafication and Cultural Heritage Collections Data Infrastructures: Critical Perspectives on Documentation, Cataloguing and Data-sharing in Cultural Heritage Institutions”

The role of cultural heritage collections within the research ecosystem is rapidly changing. From often-passive primary source or reference point for humanities research, cultural heritage collections are now becoming integral part of large-scale interdisciplinary inquiries using computational-driven methods and tools. This new status for cultural heritage collections, in the ‘collections-as-data’ era, would not be possible without foundational work that was and is still going on ‘behind the scenes’ in cultural heritage institutions through cataloguing, documentation and curation of cultural heritage records. This article assesses the landscape for cultural heritage collections data infrastructure in the UK through an empirical and critical perspective, presenting insights on the infrastructure that cultural heritage organisations use to record and manage their collections, exploring the range of systems being used, the levels of complexity or ease at which collections data can be accessed, and the shape of interactions between software suppliers, cultural heritage organisations, and third-party partners. The paper goes on to include a critical analysis of the findings based on the sector’s approach to ‘3s’, that is standards, skill sets and scale, and how that applies to different cultural heritage organisations throughout the data lifecycle, from data creation, stewardship to sharing and re-using.

https://doi.org/10.5334/johd.277

Clarivate Change Reactions: “Library Database Providers Clash Over Subscription Models”

Lo [Leo Lo, president of the Association of College and Research Libraries] predicted that “as libraries adjust to leasing-only arrangements, they are likely to become more selective, prioritizing high-demand or core resources while potentially overlooking materials in emerging fields, niche subject areas, or interdisciplinary research.” He also thought the change could strain the relationship between librarians and publishers, hasten a shift to open-access initiatives, or “drive libraries to negotiate more aggressively” for favorable licensing terms.

https://tinyurl.com/yahhr9kd

Generative AI: “Do We Trust Ourselves? Is the Human the Weak Link?”

Generative artificial intelligence tools are becoming ubiquitous in applications across personal, professional and educational contexts. Similar to the rise of social media technologies, this means they are becoming an embedded part of people’s lives, and individuals are using these tools for a variety of benign purposes. This article examines how existing information literacy understandings will not work for artificial intelligence literacy, and provides an example of artificial intelligence searching, demonstrating its shortcomings. Present approaches may fall short of the answer required to navigate these new information tools, and this begs the question of what comes next. The current scope of information literacy and technology necessitates a multidisciplinary approach to solving the question of ‘what to do with artificial intelligence’ and arguably most impactfully requires one to acknowledge that what has worked may no longer suffice.

https://doi.org/10.1177/03400352251315845

“Copyright and Licencing for Cultural Heritage Collections as Data”

Cultural Heritage (CH) institutions have been exploring innovative ways to publish digital collections to facilitate reuse, through initiatives like Collections as data and the International GLAM Labs Community. When making a digital collection available for computational use, it is crucial to have reusable and machine-readable open licences and copyright terms. While existing studies address copyright for digital collections, this study focuses specifically on the unique requirements of collections as data. This research highlights both the legal and technical aspects of copyright concerning collections as data. It discusses permissible uses of copyrighted collections, emphasising the need for interoperable, machine-readable licences and open licences. By reviewing current literature and examples, this study presents best practices and examples to help CH institutions better navigate copyright and licencing issues, ultimately enhancing their ability to convert their content into collections as data for computational research.

https://doi.org/10.5334/johd.263

“Staffing of Library Publishing Programs in the United States and Canada: A Data-Driven Analysis”

Introduction: Using the Library Publishing Coalition’s (LPC) Research Dataset, this paper focuses on the staffing of library publishing programs at colleges, universities, and consortia in the United States and Canada from 2014 to 2022.

Methods: In order to transform the data into a consistent format and write it into a single table as a commaseparated values (CSV) file, we created a program written in C# and executed on Windows 10. We narrowed the data set to focus on just library publishing programs from the United States and Canada, as well as to those that responded to the survey in early and later years. We also analyzed the data by enrollment and compared the staffing of library publishing programs to the staffing of academic libraries in general using the annual Association of College and Research Libraries (ACRL) Library Trends and Statistics Annual Survey data.

Results: The average library publishing program relies largely on professional staff, has shown the most growth in paraprofessional staff, and has lost staff overall since 2019 while still showing growth overall since data collection began. Discussion: Compared with staffing of ACRL libraries in general, library publishing programs lost staff members at about a four-times higher rate from 2014 to 2021.

Conclusion: From 2014 to 2022, the number of library publishing staff did not grow at the same rate as the number of staff in libraries did as a whole. Also, although there are certainly general conclusions or trends, there are also opportunities for additional quantitative and qualitative research to be done in this area.

https://doi.org/10.31274/jlsc.17755

"Beyond the Minimum: New Rule Requires Web Content (I’m Looking at You, LibGuides) to Meet WCAG 2.1 Level AA Standards "

In April 2024, the Department of Justice finalized a rule updating regulations for Title II of the Americans with Disabilities Act (ADA), which requires that all state and local governments make their services, programs, and activities accessible, including those that are offered online and in mobile apps. The final rule dictates that public entities’ web content meet the technical standards of the Web Content Accessibility Guidelines (WCAG) Version 2.1, level AA, an industry standard since its creation in 2018.

Libraries that receive federal funding will be required to follow this rule for any web content they create, including LibGuides. Springshare’s LibGuide platform is one of the most widely used among libraries for web content creation, from complete websites to pedagogical and research guides. While Springshare may develop plans to make sure its clients are in compliance with this new rule, there are more important questions that LibGuide creators need to consider to move beyond the bare minimum of following the rule. The authors explain what WCAG 2.1 AA compliance requires, how LibGuide authors can use accessibility principles to ensure compliance, and offer available tools to check existing guides, as well as discuss alternatives to LibGuides.

https://tinyurl.com/yc64vrjm

New Horizons in Artificial Intelligence in Libraries

This publication provides an opportunity to explore developing new library AI paradigms, including present use case practical implementation and opportunities on the horizon as well as current large ethics questions and needs for transparency, scenario planning, considerations and implications of bias as library AI systems are developed and implemented presently and for our collective future.

https://tinyurl.com/4b5juutm

"The State of U.S. Academic Libraries: Findings from the ACRL 2023 Annual Survey"

The average full-time equivalent (FTE) library staff is 36.2 and the median is 15.7. Doctoral universities have much higher staffing levels than all other types. Associate’s colleges and two year institutions have the highest ratio of students to staff.

In 2023, total expenditures excluding fringe benefits reached an average of almost four million and the median reported was $1.1 million. Adjusted for inflation, this represents a slight increase from 2022, but expenditures remain below pre-pandemic levels.

Digital materials continue to account for a significant proportion of library circulation, at 98.4% of the total reported. These materials come at significant cost: ongoing commitments to subscriptions account for 34.9% of total library expenditures.

Library instruction shows signs of recovery from pandemic lows. The reported average number of annual presentations to groups and average total attendance at those presentations have increased over the last three years, though still lagging relative to pre-pandemic levels.

https://tinyurl.com/36rdszhj

The State of U.S. Academic Libraries: Findings from the ACRL 2023 Annual Survey

"SPARC Releases Second Vendor Privacy Report Urging Action to Address Concerns with SpringerLink Data Privacy Practices"

SpringerLink provides a case study in the encroachment of the broader surveillance-based data brokering economy into academic systems. Among other findings, the report documents risks related to the 200 named third parties that are allowed to collect information from users of the site (along with what appear to be additional unlisted companies found only in our public website analysis). . . .

To fully understand how data may be used, librarians would need to read the 200 additional privacy policies from third parties that would likely stretch into the thousands of pages, a task complicated by numerous broken links to these policies at the time of publication.

https://tinyurl.com/wdkmha3z

Navigating Risk in Vendor Data Privacy Practices: An Analysis of Springer Nature’s SpringerLink

" It Takes a Village A Distributed Training Model for AI-Based Chatbots "

The introduction of Large Language Models (LLM) to the chatbot landscape has opened intriguing possibilities for academic libraries to offer more responsive and institutionally contextualized support to users, especially outside of regular service hours. While a few academic libraries currently employ AI-based chatbots on their websites, this service has not yet become the norm and there are no best practices in place for how academic libraries should launch, train, and assess the usefulness of a chatbot. In summer 2023, staff from the University of Delaware’s Morris Library information technology (IT) and reference departments came together in a unique partnership to pilot a low-cost AI-powered chatbot called UDStax. The goals of the pilot were to learn more about the campus community’s interest in engaging with this tool and to better understand the labor required on the staff side to maintain the bot. After researching six different options, the team selected Chatbase, a subscription-model product based on ChatGPT 3.5 that provides user-friendly training methods for an AI model using website URLs and uploaded source material. Chatbase removed the need to utilize the OpenAI API directly to code processes for submitting information to the AI engine to train the model, cutting down the amount of work for library information technology and making it possible to leverage the expertise of reference librarians and other public-facing staff, including student workers, to distribute the work of developing, refining, and reviewing training materials. This article will discuss the development of prompts, leveraging of existing data sources for training materials, and workflows involved in the pilot. It will argue that, when implementing AI-based tools in the academic library, involving staff from across the organization is essential to ensure buy-in and success. Although chatbots are designed to hide the effort of the people behind them, that labor is substantial and needs to be recognized.

https://tinyurl.com/3y654j2r

" Responsible AI Practice in Libraries and Archives: A Review of the Literature "

Artificial intelligence (AI) has the potential to positively impact library and archives collections and services—enhancing reference, instruction, metadata creation, recommendations, and more. However, AI also has ethical implications. This paper presents an extensive literature and review analysis that examines AI projects implemented in library and archives settings, asking the following research questions: RQ1: How is artificial intelligence being used in libraries and archives practice? RQ2: What ethical concerns are being identified and addressed during AI implementation in libraries and archives? The results of this literature review show that AI implementation is growing in libraries and archives and that practitioners are using AI for increasingly varied purposes. We found that AI implementation was most common in large, academic libraries. Materials used in AI projects usually involved digitized and born digital text and images, though materials also ranged to include web archives, electronic theses and dissertations (ETDs), and maps. AI was most often used for metadata extraction and reference and research services. Just over half of the papers included in the literature review mentioned ethics or values related issues in their discussions of AI implementation in libraries and archives, and only one-third of all resources discussed ethical issues beyond technical issues of accuracy and human-in-the-loop. Case studies relating to AI in libraries and archives are on the rise, and we expect subsequent discussions of relevant ethics and values to follow suit, particularly growing in the areas of cost considerations, transparency, reliability, policy and guidelines, bias, social justice, user communities, privacy, consent, accessibility, and access. As AI comes into more common usage, it will benefit the library and archives professions to not only consider ethics when implementing local projects, but to publicly discuss these ethical considerations in shared documentation and publications.

https://tinyurl.com/2t6ykuyv

"CDL Decision Round Two: The Good, the Bad, and the Ugly and Why There is Still Hope OR The Reports of CDL’s Death Have Been Greatly Exaggerated"

Let me be unequivocal: libraries do not need a license to loan books, whether physical or digital. Lending legally acquired books is not illegal. Libraries are entitled to share these works, with no obligation to enter into licensing agreements or contracts beforehand. Furthermore, libraries—and their patrons—are legally permitted to make various uses of these works, including interlibrary loan, reserves, preservation, and fair use, all without needing permission from rightsholders.

This is because various exceptions in the law, including Section 108 for Libraries and Archives, ad Section 109 known as the first sale doctrine. We know that Section 109 preserves the balance between rightsholders and libraries. When a library purchases a book, it has the right to loan that work freely, without requiring additional permissions or payments to the copyright holder. A digitized version of a legally acquired book simply replaces the physical copy, not an unpurchased one in the marketplace. Any “market harm” is already factored into the initial sale, for which both the authors and publishers have been compensated.

https://tinyurl.com/3exh96bu

"eBooks, Interlibrary Loan and an Uncertain Future"

Important advancements are underway, but ILL for ebooks is hampered by restrictive licensing models, resource sharing systems, and current practices. This study provides an environmental scan of the current acquisitions and ILL practices of academic libraries. This paper guides academic libraries through these conversations so that they can support the borrowing and lending of ebooks into the future.

https://doi.org/10.1080/0361526X.2024.2391735

"Clarivate Report Unveils the Transformative Role of Artificial Intelligence on Shaping the Future of the Library"

The report combines feedback from a survey of more than 1,500 librarians from across the world with qualitative interviews, covering academic, national and public libraries. In addition to the downloadable report, the accompanying microsite’s dynamic and interactive data visualizations enable rapid comparative analyses according to regions and library types. . . .

Key findings of the report include:

Most libraries have an AI plan in place, or one in progress: Over 60% of respondents are evaluating or planning for AI integration.

AI adoption is the top tech priority: AI-powered tools for library users and patrons top the list of technology priorities for the next 12 months, according to 43% of respondents.

AI is advancing library missions: Key goals for those evaluating or implementing AI include supporting student learning (52%), research excellence (47%) and content discoverability (45%), aligning closely with the mission of libraries.

Librarians see promise and pitfalls in AI adoption: 42% believe AI can automate routine tasks, freeing librarians for strategic and creative activities. Levels of optimism vary regionally.

AI skills gaps and shrinking budgets are top concerns. Lack of expertise and budget constraints are seen as greater challenges than privacy and security issues: — Shrinking budgets: Almost half (47%) cite shrinking budgets as their greatest challenge. — Skills gap: 52% of respondents see upskilling as AI’s biggest impact on employment, yet nearly a third (32%) state that no training is available.

AI advancement will be led by IT: By combining the expertise of heads of IT with strategic investment and direction from senior leadership, libraries can move from consideration to implementation of AI in the coming years.

Regional priorities differ: Librarians’ views on other key topics such as sustainability, diversity, open access and open science show notable regional diversity.

https://tinyurl.com/9azeessa

Pulse of the Library report

Paywall: "Exploring the Use of Generative Artificial Intelligence in Systematic Searching: A Comparative Case Study of a Human Librarian, ChatGPT-4 and ChatGPT-4 Turbo"

The findings suggest that AI could expand the scope of search terms and queries, automating the more repetitive and formulaic aspects of the systematic-review process, while human expertise remains crucial in refining search terms and ensuring methodological rigor. Meanwhile, challenges remain for AI tools’ capacity to access subscription-based or proprietary databases and generate sophisticated search strategies.

https://doi.org/10.1177/03400352241263532

"Red States Threaten Librarians with Prison — As Blue States Work to Protect Them"

But the majority of the bills work the same way. They eliminate long-established exemptions from prosecution for librarians — sometimes teachers and museum employees, too — over obscene material. . . .

Removing the exemption means librarians, teachers and museum staffers could face years of imprisonment or tens of thousands in fines for giving out books deemed sexually explicit, obscene or "harmful" to minors. For example, an Arkansas measure passed last year says school and public librarians can be imprisoned for up to six years or fined $10,000 if they hand out obscene or harmful titles.

Seventeen states are weighing some version of this measure, The Post found. That comes after at least eight states enacted such laws between 2021 and last year, although two were later vetoed and one was blocked by the courts.

Includes detailed chart of bills proposed in 2024 that restrict or protect libraries.

https://tinyurl.com/4uyfxjp8

Paywall: "For the People: How We Make Online LAM [Library, Archive, and Museum] Collections More Democratized"

The article critiques the misconception that online collections democratize artifact information for public consumption and explores the ways in which LAM institutions fall short of living up to their democratic ideals when it comes to digital collections projects. Inspired by others with similar critiques, the authors discuss how LAM institutions can better fulfill the ideal of accessible and equitable access to their collections. The article emphasizes the importance of five areas of digital collections projects: system design, metadata practices, digitization selection and prioritization, labor, and user participation and engagement.

https://doi.org/10.1080/1941126X.2024.2306042

Paywall: "Leveraging ChatGPT and Bard for Academic Librarians and Information Professionals: A Case Study of Developing Pedagogical Strategies Using Generative AI Models"

This study focuses on improving pedagogical strategies by integrating artificial intelligence (AI) chatbots and library databases. Examples from ChatGPT and Bard were used to demonstrate the quality of information. A cross-examination using a research validation template was conducted; it revealed that no artificial hallucinations were produced. However, the information provided by both AI chatbots was slightly outdated based on organizational changes and did not provide an in-depth analysis of the company.

https://doi.org/10.1080/08963568.2024.2321729

"Using CHATGPT-Generated Essays in Library Instruction"

This case study details a library instruction activity developed by a team of academic librarians, which intended to leverage experiential learning to make students and faculty aware of the function, capabilities, and limitations of text-generating artificial intelligence (AI) tools like OpenAI’s ChatGPT. The activity is described, with its development connected to key instructional theories and frameworks.

https://doi.org/10.1016/j.acalib.2024.102863

"ChatGPT in Medical Libraries, Possibilities and Future Directions: An Integrative Review"

Positioned as a review, our study elucidates the applications of ChatGPT in medical libraries and discusses relevant considerations. The integration of ChatGPT into medical library services holds promise for enhancing information retrieval and user experience, benefiting library users and the broader medical community.

https://doi.org/10.1111/hir.12518

"New ALA Report Maps Increasingly Complex Digital Public Library Ecosystem"

According to the report, three key factors have contributed to confusion about the structure of and access to the digital public library ecosystem:

Essential terms like "reading," "library use," and "circulation" should be consistently and transparently defined.

The impact of current digital licensing terms on authors: midlist, bestselling, and self-published.

The role of Big Five publishers in setting licensing terms for public libraries.

How Amazon’s dominance in the audiobooks market influences audiobook library access, impacting audiobook authors, publishers, and narrators.

Gen Z and millennials borrow extensively from digital collections but are less aware that digital library lending apps are connected to their local library.

https://tinyurl.com/mrxbyv8w

"Beyond the Hype Cycle: Experiments with ChatGPT’s Advanced Data Analysis at the Palo Alto City Library"

In June and July of 2023 the Palo Alto City Library’s Digital Services team embarked on an exploratory journey applying Large Language Models (LLMs) to library projects. This article, complete with chat transcripts and code samples, highlights the challenges, successes, and unexpected outcomes encountered while integrating ChatGPT Pro into our day-to-day work.

Our experiments utilized ChatGPTs Advanced Data Analysis feature (formerly Code Interpreter). The first goal tested the Search Engine Optimization (SEO) potential of ChatGPT plugins. The second goal of this experiment aimed to enhance our web user experience by revising our BiblioCommons taxonomy to better match customer interests and make the upcoming Personalized Promotions feature more relevant. ChatGPT helped us perform what would otherwise be a time-consuming analysis of customer catalog usage to determine a list of taxonomy terms better aligned with that usage.

In the end, both experiments proved the utility of LLMs in the workplace and the potential for enhancing our librarian’s skills and efficiency. The thrill of this experiment was in ChatGPT’s unprecedented efficiency, adaptability, and capacity. We found it can solve a wide range of library problems and speed up project deliverables. The shortcomings of LLMs, however, were equally palpable. Each day of the experiment we grappled with the nuances of prompt engineering, contextual understanding, and occasional miscommunications with our new AI assistant. In short, a new class of skills for information professionals came into focus.

https://journal.code4lib.org/articles/17867